Due to the need to continue to adhere to hands, face, space guidance, there are considerable restrictions in how and where we can offer face-to-face sessions, comfortably and securely. Therefore we would like to offer you alternative treatment options via telephone, video conferencing and online text type. We understand that this can be frustrating to some people but have had to adopt this position in consideration of the following reasons:-
- We would not routinely be able to offer face-to-face sessions in a way that would be considered COVID secure, for either staff or patients.
- Research and our experience indicate that sessions delivered via telephone, video conferencing and online interventions are considered as effective as face-to-face therapy.
- Remote working allows us to see or speak to as many patients as we possibly can during this period. And ensures patients aren’t kept waiting for their first appointment due to any COVID-related staff sickness.
- Guidance from the Chief Nursing Officer for England, Ruth May, said: "Face coverings and social distancing measures will remain in place across healthcare settings to that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment. And it is important for the public to continue to play their part when visiting NHS and care settings top help protect our staff and patients, particularly those who may be more vulnerable to infections. As restrictions are lifted in many places on Monday everyone has a part to play in helping to control COVID-19 by getting vaccinated and acting responsibly. It is vital that in healthcare settings, we do all we can to reduce the risk of infection for those working in our services and those who need our care."
We can, in very limited circumstances, offer face-to-face appointments where therapy cannot be delivered by these alternative means. These are very limited and our therapists will continue to wear masks and adhere to strict social distancing guidelines at all times. You can discuss your requirements with our administrative staff in our contact centre but we would urge you to consider the alternatives available.
We hope you will understand that this decision has not been taken lightly and is made with the safety and wellbeing of our patients and staff in mind. For any further help or support, please contact us using the information below and we will try to find you the most suitable alternative treatment therapy.